What are my rights/options with a failed laptop repair?
I have quite a long tale here which seems to be getting more and more complicated by the day. At the start of the year I rather excitedly purchased myself a modbook (http://www.axiotron.com/index.php?id=modbook) from the UKs only supplier. Now because this is an adapted macbook it is not covered by the apple warranty, which shouldn't be an issue because computer warehouse at the time were offering me their own years warranty. Fast forward two months and the screen went very dark all of a sudden, on closer inspection it would appear the back light had failed (which is apparently not uncommon). Not too much of a problem I thought, I'll just get in touch with computer warehouse and get them to fix it on warranty. Unfortunately it did seem to be quite a problem as when I phoned up computer warehouse I found out that they had gone into liquidation a month earlier leaving me with a useless warranty. Now it's about 8 months later and I have tried Axiotron the company that makes the modbook but they have no contact details that I can find and only deal through international suppliers. I have spoken to two such suppliers both in France and Germany in an attempt to get someone to look at my machine but all to no avail. Finally this week I gave up and decided to take it to an independent mac repairer who said he'd take a look at it but couldn't promise me anything, although thought he may be able to fix it. Of course as soon as he opens it any notion of warranty via Axiotron themselves will be gone completely (but as they're staying silent that's probably irrelevant). Finally yesterday I had a response from him telling me it wasn't the backlight that was the problem but that it's a faulty logic board, so therefore going to be a lot more expensive to repair (as if the original bill wasn't going to be enough). Now his main reasoning for this was that when he plugs an external monitor in via the dvi port he gets nothing. To which I take issue because for the last 8 months I have been using the modbook with a Wacom Cintiq 12wx attached, which is effectively an external screen connected via the dvi port. I was even using it right up until the morning I dropped it off with the repairer. I really am at the end of my tether now and am trying to weigh up my options, what he's effectively telling me is wrong with my machine I know for a fact wasn't an issue when I handed it over to him. As far as I can work out I may just have to pick up the laptop back off him and take it else where but am conscious of the fact it may not be in the same condition as when I dropped it off and may cost me more in the long run. Any thoughts on whether I should just cut my losses and pick it up or can I/should I push the issue further knowing full well that the fault he's pointing out wasn't a problem before I handed it to him?
Laptops & Notebooks - 1 Answers
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Answer 1 :
You can get a free Mac book Air here: http://nutshellurl.com/vvo I got mine free from there Enjoy...
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